General Terms & Conditions

Any statutory consumer rights enjoyed by you are not affected in any way by these terms and conditions of sale.

Please read the product terms and conditions carefully as they set out the terms under which Select Soft Furnishing  makes the products available to you. When buying goods from our website you enter an agreement with Select Soft Furnishing Ltd. These terms and conditions will apply from when you place an order with us.

These product terms shall be governed by and construed in accordance with Scottish Law and only the Scottish courts will decide any disputes.

 

Returns / Damaged Goods

You have seven days following receipt of your goods to report any damage or defect due to manufacturing, or damage caused in the delivery process. We only replace damaged goods on a like for like basis. We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights. See also ‘1 Year Guarantee’ details at the top of this page.

Cancellation of Order. When ordering your goods you are agreeing to a legal binding contract, whether that be by signed order or over the phone deposit confirmation. All products are bespoke and made-to-measure to your requirements. As such, they fall into the category of tailor-made products under the Consumer Contracts Regulations 2013 and you will not therefore be able to cancel your order for any product(s) once placed, provided that this will not affect your legal rights as a consumer in relation to bespoke and made-to-measure products that are faulty or not as described.

 

Measurements / Measuring Guide

All of the goods we offer are made to sizes specified by you, the customer. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our Customer Support Team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online and you are responsible for checking the order via the email confirmation. As all of Select Soft Furnishing products are made to measure, we cannot accept returns or provide refunds if you have given us any incorrect measurements.

Made to Measure Products

Made to measure products are custom made by Select Soft Furnishing Ltd to your stated requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.

Colour Variation

Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee Select matching for previous orders. In addition, samples dispatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample dispatched does not show the full range of colours or pattern design.

Obstructions
You must inform us of any obstructions in writing prior to placing the order such as Cables, Asbestos, Flashings, exterior fixings, or walls / plaster that may not hold up the fittings. You cannot cancel an order based on the fact we cannot install the goods due to any restrictions out with our control.

Any tiling, joinery or plaster work that has been done which may affect the sizes of the Goods, you must inform us immediately or you would be liable for any charge to alter the Goods once manufactured. We will not be liable for any costs involved due to poor fixtures, plaster work or small fractures to tiling due to drilling.

 

Safety Devices
We have to comply with the regulation. The regulations have been introduced to help prevent accidental death by way of strangulation to young children or pets, caused by them becoming entangled in blind cords.
We take our obligations under the government regulations extremely seriously. These provide safety devices supplied with Goods, must be fitted by us at the time of installation, Otherwise we may be Negligent or we may be in breach of the regulation. Therefore if the goods contain any safety device we must fit this device and ensure we comply with regulations. In the event that you should instruct us that you do not wish to have such a safety device fitted, then we will refuse to install the Goods. In such an instance you will be liable to pay us the price under the contract.

You agree that you will not treat our refusal to install the Goods for the reasons set out above as a fundamental or any breach of the contract and that you will still be bound under the contract to take delivery of the Goods. For the avoidance of doubt, we consider the above clause to be reasonable, in all the circumstances given our obligations under regulations. This will not affect your legal rights as a consumer in relation to goods when they are faulty or not as described.

No Safety device should be removed or you as the customer will be in breach of these government regulations and laws.

Tilt & Turn Window Restrictions / Blackout Property Goods
You acknowledge that the Goods are fitted to Tilt and Turn Window(s) there will be opening restrictions when the appropriate Goods have been chosen. These windows in the main are Fire Escape windows and should always be treated as such. We will not be held responsible for restricting any window and you are agreeing to these terms. Fire safety laws in the home are your responsibility and you should treat with high importance when choosing were to position your window coverings.

Blackout blinds / curtains are only sold on the understanding that they are Room darkening products only. We will explain all gaps or light that may shine through the Goods. We will not accept any orders if you do not agree to sign the waiver or if you refuse to agree to these terms whilst placing order over the telephone. No Blackout product is 100% Blackout except Velux range products.

 

Price & Payments

These prices are inclusive of VAT. However, if the rate of VAT charges between the date of the Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the goods in full before the change in the new rate of VAT takes effect.

Any deposit paid is non-refundable, once you sign or we place the order, the order is sent straight to our factory to be manufactured. 

If the Goods are not paid for on the date of installation, the Goods will be removed / partially removed until full payment is paid. We cannot install or deliver Goods if the payment has not been made.

 

We no longer accept cheque payments. Payments can be made by Cash, Credit / Debit Card, or BACS payment to :
Royal Bank of Scotland. Sort Code: 83-17-31  Account No: 16190469. All BACS payments must be received in our account prior to Installation / Delivery.